Monday, April 13, 2009

Invalid Transactions

Dear Panelist,

We have noticed that as the number of our members grows, that a notice is appearing more frequently. The notice is at the tail end of the surveys where it lets you know that the transaction is invalid. We just wanted to clarify that as long as you have completed the survey in full the credit will still be issued. You can tell if you have completed it as it congratulates you or it will show 100% completed on the page. You will then need to wait about two weeks for the completed surveys to be given back to us so that we can put it onto your account. This also means that it will not show as pending like it normally does, but be assured that it will be revised.

We know that this has led member stress as you have spent your valuable time filling these out and we do apologize. The issue stems from you sometimes being routed to the surveys and then not being properly routed back to our site, but we do know that we are sorry for the inconvenience and understand the emails. For the time being, you can make a note as to what the name of the survey was and when you finished it. This will then allow you to easily follow up when it posts onto your account. If you have any additional questions about this or anything else, please just let us know.

Customer Service