Thursday, February 26, 2009

Welcome to the Blog

Dear Panelist,

We've created this blog to have an area where we can discuss issues that come up relating to surveys associated with our site. This will be an informal place that you can check periodically to see if an error or technical issue that you've experienced is common. Also, you can check for answers you may have been wondering about, or if you just want to discuss something else. We hope to clear up some any/all issues you may have. It is meant as a place to talk to us, so please feel free to check in regularly and comment freely.

We do check a number of blogs and monitor our survey site buzz regularly, so we're aware of some topics that are already under discussion. For example, there is a known browser issue that has affected a small number of users when they attempt to cash out funds. If you're affected by this issue, you should know that it can be easily resolved with an email to our customer support department. We typically can have you cashed out within a few days.

Another item we wanted to let you know about is that we are only open Monday- Friday from 8:00 a.m. - 7:00 p.m. PST, and we'll respond to all emails that arrive over the weekend by Tuesday afternoon at the latest.

Our goal is to make sure you know that we care about providing a great service. Please feel free to contact us regarding anything you may want to know about our surveys. We appreciate your patience with the platform during some early growing pains. We've adapted to the support challenges that our rapid early growth caused and are confident that we can meet your future needs and expectations. If you experience a problem, let us know. If you're pleased with the results of our efforts, please make sure the community knows that, too! Our hope is that this blog will quickly grow into a great medium for talking about new topics and sharing valuable information that helps us make our survey site platform stronger and more popular than ever.


Customer Service